Desktop Answers

What are the minimum recommended system requirements to run MarketView?

The following are the minimum recommended system requirements necessary for achieving a reasonable performance level of the MarketView desktop application:

• Windows 2000, XP or Vista
• Pentium 2 Ghz or higher
• 2GB or more RAM
• 25 MB Hard Disk Drive Space (available)
• MS Internet Explorer 6 or higher or Netscape v6.1 (for applet config)*
• Sun Java runtime v1.6

MarketView is giving me a "login failed" error.

This means the login information (user ID or password) you entered is incorrect or invalid. Try retyping your login information. Customer care can reset your password if necessary.

I am getting an error that says "server unavailable".

You will need to be able to access our port 6487. This needs to be done by your internal technical staff. You can also contact customer care to obtain a copy of our client configuration document.

I get an error saying "unable to launch application". What can I do?

This message is generally related to Java. You may need to clear your Java cache. You can do this by going into your control panel and accessing the Java console. On the general tab delete the temporary internet files and try to launch again.

I’d like to see the same page view as my colleague. How can I do this?

Contact customer care and tell them the name of the page your MarketView ID and your colleague’s MarketView ID. They can copy the page to your MarketView ID.

I had a page I created and saved and I cannot see it. How can I access it?

If you don’t see a page you were using when you were last logged into MarketView go to file and open in the upper left corner of the application. All of your saved pages can be accessed there.

How do I access historical data?

Insert Table History, then either type in a symbol or click on the binoculars to access the data tree. You can also right click a Chart or QuoteView and generate a Table History.

How do I create a chart?

Insert Chart, then either type in a symbol or click on the binoculars to access the data tree. You can also right click a Table History or QuoteView to generate a chart.

How do I access live data?

Insert QuoteView, then either type in a symbol or click on the binoculars to access the data tree.

How do I access news?

Insert News, then select a source from the dropdown menu.

Excel Tools Answers

Where can I download MarketView ExcelTools?

Click here and download the first file titled "Download ExcelTools" listed under ExcelTools section.

Which tool do I use to retrieve historical data?

Use the LinkPlus tool.

Which tool do I use to retrieve live data?

Use the Live Quote tool.

Where can I change my default settings?

Use the Default Setup tool.

Mobile Answers

What link do I use to log into MarketView on my mobile device?

mvweb.gvsi.com

What options do I need to configure on my device?

• Emulation mode – change to Microsoft IE or MS Pocket IE
• Make sure the following options are checked:
• Support HTML Tables
• Use Foreground and Background Colors
• Use Background Images
• Support JavaScript
• Make sure “Support Style Sheets” is unchecked

I can’t see all of my components as I do on my desk top, why not?

You are not actually downloading the MarketView application using wireless. You should create a separate page configured for viewing data on your mobile device.

How can I select how often my component updates?

You can select from increments of 10, 30 or 60 seconds or turn updates off.